Our Services
What does Smarty Nappy do?
This is why our main service is the rental of cloth diapers.
En parcourant notre site vous y trouverez également des informations pour essayer si vous ne l’avez jamais fait ou tout simplement pour découvrir de nouveaux produits encore plus pratiques et respectueux de notre environnement.
What services does Smarty Nappy offer?
MY ACCOUNT
Why do I need to register before making a purchase?
How can I change my account information?
Dans le coin supérieur droit de chaque page, vous verrez un lien appelé « Compte » ou votre nom d’utilisateur si vous êtes connecté. Cliquez sur votre nom d’utilisateur pour accéder au tableau de bord de votre compte d’utilisateur.
Sélectionnez « Paramètres du compte ». Vous pourrez alors modifier votre adresse électronique de connexion, ainsi que votre adresse de livraison.
THE RENTAL
Are the diapers I am going to rent new?
I am concerned about the hygiene of the diapers?
How to choose the diaper size?
Your child's weight | Rental diaper size |
< 3,5 kg | XS |
Between 3 and 6 kg | S |
Between 5 and 10 kg | M |
Between 9 and 15 kg | L |
Between 13 and 20 kg | XL |
Hamac rental diapers are slightly smaller than Hamac sale line diapers.
Between two sizes, take the larger one.
Upon receipt of your rental kit, remember to try a diaper on your child to see if the size matches, and call us for validation. Be careful not to soil the diapers before validating the size so that you can swap out the size if necessary. If the diapers have been used, we will ask for a contribution for the washing and delivery of the lot to be exchanged.
Do I need to book in advance for a newborn?
How do I book a kit?
Then you must validate your basket. Once you have done this, we will contact you as soon as possible to confirm the size and availability of the products you have chosen.
Une fois le kit confirmé, nous établirons un contrat de location, qu’il faudra nous renvoyer signé, accompagné d’un chèque de caution (ou formulaire de transfert bancaire).
Finally, you will receive your kit at home!
When I receive my kit, can I use the diapers directly, or do I need to wash them first?
Will you cash the deposit check?
How to end a long term rental?
How do we change the diaper size?
You will only need to pay for the transport of the new diapers, and to re-condition the used diapers for the next mom.
Cloth nappies
From what age can a baby wear washable diapers?
What diapers do you recommend for newborn?
Are Hamac washable diapers one-size?
What diaper size should I choose for my baby?
If you doubt between two sizes, take the larger one, your child will wear it for longer.
Likewise, for breastfed babies, it is preferable that the diaper has a good coverage, so don't hesitate to take the larger size if you doubt between 2 sizes.
To choose the size of the absorbents:
Size 1 absorbents are suitable for size S diapers
Size 2 absorbents are suitable for diapers sizes M and L
Size 3 absorbents are suitable for diapers size XL
Please note that rental diapers are slightly smaller than those of the sale line. To choose the correct rental diaper size, refer to the corresponding size guide.
How do I know if the Hamac diaper is too small for my baby?
Won’t my baby be too hot in a cloth diaper in the middle of summer?
How many diapers do I need to be well equipped?
As for absorbents, you will need twice as many as diapers (covers).
Here is an idea of the minimum number of diapers and absorbents needed if you wash every 2 days:
Size S: 8 to 10 diapers + 16 to 18 washable absorbents (size 1)
Size M: 7 to 8 diapers + 14 to 16 absorbents (size 2)
Size L: 5 to 6 diapers, + 10 to 12 absorbents (size 2)
Size XL: 3 to 4 diapers + 6 absorbents (size 3)… but maybe your baby will no longer use diapers already!?
How should I store the dirty diapers?
Mom’s tip: slip a small wipe with 2 or 3 drops of essential oil into the pail or wet bag.
What detergent should I use to wash my cloth diapers?
To help you care for your diapers and protect our environment, we offer a locally-made Smarty Nappy detergent, perfect for washable diapers. Don't hesitate to try it!
Why do I need to wash the absorbents before use?
I would like to switch to cloth diapers but I would prefer to try them out first, what should I do?
- Take a rental kit, you risk nothing. We recommend the "discovery kit" to start with, and we will be there to support you.
- Si vous préférez l’achat, optez pour une couche + 2 absorbants. Parfois nous proposons de petits sets « couche + 2 absorbants + 2 adorables lingettes lavables ». Il y a plein de belles combinaisons de couleurs et motifs possibles. Vous les trouverez dans le shop.
Delivery & Return
Do you deliver the purchases or rental kits?
How much does the delivery cost?
La livraison est à 200 Rs, partout sur l’île Maurice. Dans tous les cas, ces frais sont clairement indiqués sur la page de commande lors de l’achat.
For rental kits, the return delivery fee is already included in the price.
International shipping
What is the usual delivery time?
I bought some diapers but the size is wrong. Can I return them?
A la réception des produits, pensez à essayer les couches à votre enfant avant de les laver, cela afin de pouvoir nous renvoyer la couche pour un échange. Si les couches ont été lavées, nous ne pourrons pas les échanger. Pensez également à renvoyer les produits dans leur emballage d’origine.
After all, it's like clothes!