What does Smarty Nappy do?
This is why our main service is the rental of cloth diapers.
You can also find more information in our website about how to try our cloth diapers, if you have never done so, or just discover other easy to use products that are respectful towards our environment.
What services does Smarty Nappy offer?
Why do I need to register before making a purchase?
How can I change my account information?
In the upper right corner of each page, you will see a link called “My account” if you are not logged in, or your username if you are logged in. Click on the link to log in your account, or on your username to access your user account dashboard.
Once you are on your dashboard, select “Account Settings”. You can then change your login email address as well as your delivery address.
Are the diapers I am going to rent new?
I am concerned about the hygiene of the diapers?
How to choose the diaper size?
|Your child's weight||Rental diaper size|
|< 3,5 kg||XS|
|Between 3 and 6 kg||S|
|Between 5 and 10 kg||M|
|Between 9 and 15 kg||L|
|Between 13 and 20 kg||XL|
Hamac rental diapers are slightly smaller than Hamac sale line diapers.
Between two sizes, take the larger one.
Upon receipt of your rental kit, remember to try a diaper on your child to see if the size matches, and call us for validation. Be careful not to soil the diapers before validating the size so that you can swap out the size if necessary. If the diapers have been used, we will ask for a contribution for the washing and delivery of the lot to be exchanged.
Do I need to book in advance for a newborn?
How do I book a kit?
Then you must validate your basket. Once you have done this, we will contact you as soon as possible to confirm the size and availability of the products you have chosen.
After the kit is confirmed, you will receive the rental contract, which must be returned to us signed, accompanied by a deposit check (or bank transfer form).
Finally, you will receive your kit at home!
When I receive my kit, can I use the diapers directly, or do I need to wash them first?
Will you cash the deposit check?
How to end a long term rental?
How do we change the diaper size?
You will only need to pay for the transport of the new diapers, and to re-condition the used diapers for the next mom.
From what age can a baby wear washable diapers?
What diapers do you recommend for newborn?
Are Hamac washable diapers one-size?
What diaper size should I choose for my baby?
If you doubt between two sizes, take the larger one, your child will wear it for longer.
Likewise, for breastfed babies, it is preferable that the diaper has a good coverage, so don't hesitate to take the larger size if you doubt between 2 sizes.
To choose the size of the absorbents:
Size 1 absorbents are suitable for size S diapers
Size 2 absorbents are suitable for diapers sizes M and L
Size 3 absorbents are suitable for diapers size XL
Please note that rental diapers are slightly smaller than those of the sale line. To choose the correct rental diaper size, refer to the corresponding size guide.
How do I know if the Hamac diaper is too small for my baby?
Won’t my baby be too hot in a cloth diaper in the middle of summer?
How many diapers do I need to be well equipped?
As for absorbents, you will need twice as many as diapers (covers).
Here is an idea of the minimum number of diapers and absorbents needed if you wash every 2 days:
Size S: 8 to 10 diapers + 16 to 18 washable absorbents (size 1)
Size M: 7 to 8 diapers + 14 to 16 absorbents (size 2)
Size L: 5 to 6 diapers, + 10 to 12 absorbents (size 2)
Size XL: 3 to 4 diapers + 6 absorbents (size 3)… but maybe your baby will no longer use diapers already!?
How should I store the dirty diapers?
Mom’s tip: slip a small wipe with 2 or 3 drops of essential oil into the pail or wet bag.
What detergent should I use to wash my cloth diapers?
To help you care for your diapers and protect our environment, we offer a locally-made Smarty Nappy detergent, perfect for washable diapers. Don't hesitate to try it!
Why do I need to wash the absorbents before use?
I would like to switch to cloth diapers but I would prefer to try them out first, what should I do?
- Take a rental kit, you risk nothing. We recommend the "discovery kit" to start with, and we will be there to support you.
- If you prefer to buy, opt for one diaper + 2 absorbents. We sometimes offer small sets consisting of a diaper, 2 absorbents and 2 adorable washable wipes. There are plenty of beautiful combinations of colours and prints available. You can find them all in the shop.
Delivery & Return
Do you deliver the purchases or rental kits?
How much does the delivery cost?
Delivery is Rs 200, anywhere in Mauritius. In all cases, these fees are clearly indicated on the order page during the purchase.
For rental kits, the return delivery fee is already included in the price.
What is the usual delivery time?
I bought some diapers but the size is wrong. Can I return them?
When you receive the products, remember to try the diapers on your child before washing them, so that you can exchange the diaper for the correct size with us. If the diapers have been washed, we will not be able to exchange them. Please return the product in its original packaging.
After all, it's like clothes!