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Our Services

What does Smarty Nappy do?

Chez SMARTY NAPPY, nous sommes convaincus que l’utilisation des couches lavables peut contribuer durablement à l’amélioration de notre environnement en réduisant les déchets que nous produisons au quotidien.

This is why our main service is the rental of cloth diapers.

En parcourant notre site vous y trouverez également des informations pour essayer si vous ne l’avez jamais fait ou tout simplement pour découvrir de nouveaux produits encore plus pratiques et respectueux de notre environnement.

What services does Smarty Nappy offer?

SMARTY NAPPY propose un service de location de couches lavables pour les particuliers et les professionnels, ainsi que la vente de couches lavables, d’accessoires et de consommables.

MY ACCOUNT

Why do I need to register before making a purchase?

L’inscription est rapide et facile, nous n’avons besoin que d’un mot de passe en plus de l’adresse électronique que vous nous fournissez. Le fait d’avoir un compte vous permet de suivre facilement l’état de vos commandes depuis votre tableau de bord.

How can I change my account information?

To change your information, follow these steps:

Dans le coin supérieur droit de chaque page, vous verrez un lien appelé « Compte » ou votre nom d’utilisateur si vous êtes connecté. Cliquez sur votre nom d’utilisateur pour accéder au tableau de bord de votre compte d’utilisateur.

Sélectionnez « Paramètres du compte ». Vous pourrez alors modifier votre adresse électronique de connexion, ainsi que votre adresse de livraison.

THE RENTAL

Are the diapers I am going to rent new?

Sometimes they are new. If they have already been used, it will not be to many babies, since our service is fairly recent. In all cases, our hygiene measures ensure that you will receive impeccable diapers.

I am concerned about the hygiene of the diapers?

You can rent with peace of mind! Between each baby, stains are removed, diapers and absorbents are deeply cleaned and sanitised at high temperature (60°C for diapers, and 80°C for absorbents). When preparing the rental kit, the absorbents are briefly tumble-dried and ironed for final disinfection and perfect use. Finally, the preparation takes place on clean worktops, disinfected with alcohol and with perfectly washed hands.

How to choose the diaper size?

Refer to this table for diaper size choice:

 

Your child's weight Rental diaper size
< 3,5 kg XS
Between 3 and 6 kg S
Between 5 and 10 kg M
Between 9 and 15 kg L
Between 13 and 20 kg XL

 

Hamac rental diapers are slightly smaller than Hamac sale line diapers.

Between two sizes, take the larger one.

 

Upon receipt of your rental kit, remember to try a diaper on your child to see if the size matches, and call us for validation. Be careful not to soil the diapers before validating the size so that you can swap out the size if necessary. If the diapers have been used, we will ask for a contribution for the washing and delivery of the lot to be exchanged.

Do I need to book in advance for a newborn?

Yes ! We may not be able to ensure the rental if you contact us at the last moment ;-). Ideally, reserve your rental kit 2 months before the birth of your baby.

How do I book a kit?

Dans la rubrique « shop » puis « location », choisissez votre formule et indiquez le poids de votre bébé.

Then you must validate your basket. Once you have done this, we will contact you as soon as possible to confirm the size and availability of the products you have chosen.

Une fois le kit confirmé, nous établirons un contrat de location, qu’il faudra nous renvoyer signé, accompagné d’un chèque de caution (ou formulaire de transfert bancaire).

Finally, you will receive your kit at home!

When I receive my kit, can I use the diapers directly, or do I need to wash them first?

You will receive perfectly clean, ready-to-use diapers. All you have to do is put them near your changing table and they are ready to use!

Will you cash the deposit check?

The deposit check serves as a guarantee for the duration of the rental, and will not be cashed if the kit is returned complete and in good condition. In the event that certain items are missing or in an abnormal state of wear, they will be invoiced to you separately and the check will be destroyed or returned at the end of the rental.

How to end a long term rental?

You can rent your kits without any commitment! If you wish to end a rental contract, notify us by email (diana@smartynappy.com) at least one week before the end of the month of your rental. We will then pick up the package and confirm the closure of your rental. Please remember that any started month is a month due.

How do we change the diaper size?

You can send us an email, and we will ship a size larger to you (while stocks last). When you receive your package, please give the previous, smaller size diapers to the courier.

You will only need to pay for the transport of the new diapers, and to re-condition the used diapers for the next mom.

Cloth nappies

From what age can a baby wear washable diapers?

From birth! This is the best option for your baby, who has thin and delicate skin that must be protected. It also allows you to get used to good habits and adopt the washable diapers routine from birth.

What diapers do you recommend for newborn?

For newborn, we recommend very small adapted diapers (XS or S in Hamac brand). If the size is too big, it can cause leakage.

Are Hamac washable diapers one-size?

No, Hamac diapers are available in 4 sizes, from S to XL. This allows your baby to wear a thin diaper that will better fit your baby. (Size XS is for very small babies or preemies and only available for rental. Newborn grow quick and this extra small size will only fit for a few weeks, hence rental is the best option).

What diaper size should I choose for my baby?

Hamac diapers are worn tight, like comfortable underwear.
If you doubt between two sizes, take the larger one, your child will wear it for longer.
Likewise, for breastfed babies, it is preferable that the diaper has a good coverage, so don't hesitate to take the larger size if you doubt between 2 sizes.

To choose the size of the absorbents:

Size 1 absorbents are suitable for size S diapers

Size 2 absorbents are suitable for diapers sizes M and L

Size 3 absorbents are suitable for diapers size XL

 

Please note that rental diapers are slightly smaller than those of the sale line. To choose the correct rental diaper size, refer to the corresponding size guide.

How do I know if the Hamac diaper is too small for my baby?

If you feel that the diapers elastics are making your baby’s skin a little too tight, more than just sock marks, or if you notice a few leaks, especially on the stomach or the back, it is certainly time to go one size up.

Won’t my baby be too hot in a cloth diaper in the middle of summer?

No, on the contrary! Because in a washable diaper, your child’s skin will be in contact with natural, breathable textile fibers, unlike disposable plastic diapers.

How many diapers do I need to be well equipped?

It will depend on how many daily changes your baby needs, and how often you do the washing.

As for absorbents, you will need twice as many as diapers (covers).

Here is an idea of the minimum number of diapers and absorbents needed if you wash every 2 days:

Size S: 8 to 10 diapers + 16 to 18 washable absorbents (size 1)
Size M: 7 to 8 diapers + 14 to 16 absorbents (size 2)
Size L: 5 to 6 diapers, + 10 to 12 absorbents (size 2)

Size XL: 3 to 4 diapers + 6 absorbents (size 3)… but maybe your baby will no longer use diapers already!?

How should I store the dirty diapers?

Nous recommandons de stocker les couches sales à sec dans un seau ouvert afin d’éviter les mauvaises odeurs, ou dans un sac étanche. Placez votre seau ou sac dans une piece aérée, à l’abri de la lumiere directe du soleil. Vous pouvez rincer les absorbants au préalable pour éviter les odeurs et les tâches. Nous recommandons un stockage maximum de 3 jours.

Mom’s tip: slip a small wipe with 2 or 3 drops of essential oil into the pail or wet bag.

What detergent should I use to wash my cloth diapers?

We do not recommend homemade detergents with glycerin (such as Savon de Marseille). Also, do not use fabric softeners or detergents containing bleach, optical brighteners, polycarboxylates and more than 5% fragrance.

To help you care for your diapers and protect our environment, we offer a locally-made Smarty Nappy detergent, perfect for washable diapers. Don't hesitate to try it!

Why do I need to wash the absorbents before use?

New absorbents are covered with a protective fatty film, which limits their absorption capacity. To reach their maximum absorption capacity, wash the Hamac absorbents 5 to 10 times (or 4 to 5 times for Smarty Nappy absorbents) with the rest of the family laundry. The more you wash them, the better they will work!

I would like to switch to cloth diapers but I would prefer to try them out first, what should I do?

Great initiative! In this case, we have 2 options for you:

  • Take a rental kit, you risk nothing. We recommend the "discovery kit" to start with, and we will be there to support you.
  • Si vous préférez l’achat, optez pour une couche + 2 absorbants. Parfois nous proposons de petits sets « couche + 2 absorbants + 2 adorables lingettes lavables ». Il y a plein de belles combinaisons de couleurs et motifs possibles. Vous les trouverez dans le shop.

Delivery & Return

Do you deliver the purchases or rental kits?

Yes, of course! We work with a private carrier that delivers to your home, all over Mauritius.

How much does the delivery cost?

Delivery fees are independent of the place of delivery in Mauritius.

La livraison est à 200 Rs, partout sur l’île Maurice. Dans tous les cas, ces frais sont clairement indiqués sur la page de commande lors de l’achat.

For rental kits, the return delivery fee is already included in the price.

International shipping

We do not deliver outside of Mauritius. Thank you for contacting us via email should you have a special inquiry.

What is the usual delivery time?

Upon receipt of your payment, your order will leave the next working day at the latest, and you will receive it within two days ("next day" service).

I bought some diapers but the size is wrong. Can I return them?

A la réception des produits, pensez à essayer les couches à votre enfant avant de les laver, cela afin de pouvoir nous renvoyer la couche pour un échange. Si les couches ont été lavées, nous ne pourrons pas les échanger. Pensez également à renvoyer les produits dans leur emballage d’origine. 
After all, it's like clothes!

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